FAQ
Please find below some of the frequently asked questions. If the information you need isn't listed below or you would like some clarity on any of the below, please feel free to reach out and contact me.
- Where are you located/ship from?
I work from and ship ALL of my orders from Wellington Point, Queensland.
- Do you allow pick ups?
- Where do you ship to?
I ship all throughout Australia and to various countries (except UK). If your country does not allow checkout automatically please get in touch.
- How long have you been in business for?
I started my handmade business 'TrishaMakes' in 2017 and have recently made the decision to close it (Mar 2022) to focus on fabric! I started FBTM in 2020 and haven't looked back.
- How can I place an order?
ALL orders are placed via my website. Even destash listings will have an invoice sent through my website for payment to allow for easier customer, payment and postal tracking.
- How can I make payment?
Payment is always processed via my website. I offer various payment methods including credit/debit card, PayPal, Humm Latitude Pay, Laybuy and Afterpay.
- Is it possible to change my order?
Yes and no. If you have not received tracking confirmation that your order is on the way, please shoot me a message or email to edit your order. If your order is a pre order and I have placed a specific order on your behalf, you are not able to take away from your order or cancel.
- Can I order retail and pre order items?
Yes, however please be prepared to wait until your order can be completed before it will ship. If you would like your retail items shipped first, please ensure you have checked out twice and paid for 2 satchels.
- How can I contact you?
I can be contacted via email, website chat, phone or my social media accounts.
- Do you offer wholesale?
YES! I offer discounts for 10m+ orders for all orders with code 'WHOLESALE'. For other wholesale related questions please send me an email.
- Do you offer custom printing?
YES! Custom printing is a popular option for FBTM customers. This is offered in half metre increments across all printed bases. (vinyl MOQ is 1m per print). For more information please see this link: Custom Fabric Printing.
- Do you offer reruns of past prints?
YES! Any previously run print can be rerun during any live pre order and are offered in half metre increments. The listing will only be active during every live preorder.